FREQUENTLY ASKED QUESTIONS
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shipping
How long does it take for my order to be delivered?
Orders leave our warehouse the same day if made before 5 PM.  If later, they leave the next day. Orders placed during the weekend leave our warehouse on Monday.

Belgium and the Netherlands
The next day if ordered before 5 PM.

France and Germany
The next day if ordered before 5 PM.

Other EU countries
Generally between 5 days and 1 week, occasionally up to 2 weeks.

Countries outside the EU, like the U.K. and Norway
Generally between 1 and 2 weeks, also depending on customs and how the taxes and customs and import duties have to be paid.
Will I have to pay any duties and taxes on top of my order ?
You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery (In particular for countries outside the EU like the U.K. and Norway).
ORDER
My item was damaged during shipping
If you received a damaged product, you can contact our customer service at bark@fantail.be and we will get back to you as soon as possible to figure out what went wrong. Please mention the order number in your e-mail.
I received the wrong article
Contact us at bark@fantail.be, mentioning your order number. We will arrange a pick-up of the article, free of charge, and upon receipt we will send you the correct article.
PRODUCT
What is the difference between the Origin and Endurance ?
Origin dog bed covers are made from virgin polyester while Endurance dog beds come with a cover made from 100% recycled polyester, resulting in a 30% stronger fabric.
How do I select the correct size dog bed?
1. Measure the length of your dog’s back
Start measuring from the base of the tail to the beginning of his neck. If you have a puppy, ask the breeder what the average size of an adult dog from this breed is. For a comfortable bed, these measurements should fit the inner measurements of the dog bed.

2. Take a look at the sleeping position of your dog
Does he rest his head on the side of the basket or does he snuggle up completely inside the basket? If the latter is the case then make sure to get a bigger size.
What are the inner measurements of the Snug and Snooze dog beds?
SNUG
Small: 40x25 cm
Medium: 65 x 55 cm
Large: 85 x 60cm

SNOOZE
Small: 40 x 35cm
Medium: 55 x 45 cm
Large: 80 x 60 cm
How do I wash my dog bed?
OUTER COVER
Machine wash at 30°C max. with a gentle detergent for delicate fabrics and with a gentle cycle. The dog hair can pile up so we advise you to wash it seperetaly. Afterwards, let the cover air dry.
Attention: do NOT tumble dry !

INNER COVER AND FILLING
Wash it by hand with a lot of water on max. 30°C (e.g. in the bathtub) with a gentle detergent for delicate fabrics. Do not rub too hard but squeeze gently. Rinse it with a lot of clear water and let it air dry.
Attention: do NOT tumble dry !
Our dog/cat has peed on the bed and I can’t get the smell out. What should I do?
Use a cleaning product based on biological enzymes. It works best for breaking down as many odours as possible and not causing any damage to the fabric.

Attention: Wash according to washing instructions.
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