Shipping policy
Dearest customer
DHL, Bpost or UPS will deliver your Fantail order. You will be notified by email when your order has been shipped. In this shipment confirmation mail, you will also receive a track-and-trace code to follow the journey of your parcel from the factory to your doorstep.
Our colleagues in the warehouse aim to ship orders as soon as possible after receipt of your order. Delivery times depend on your location. If you live in the Benelux, France or Germany, you will receive your Fantail order within 4 working days. For other countries, please check the table below.
European customers who spend €150 or more on their order are eligible for free shipping*
The following shipping costs are charged for deliveries at home for orders under €150:
| Country | Price | Delivery time |
|
Benelux (Belgium, Netherlands & Luxemburg) |
€2.5
|
1 - 3 business days |
| Albania | €15 | 5 - 7 business days |
| Austria | €15 | 5 -7 business days |
| Bulgaria | €15 | 5 - 7 business days |
| Belarus | €15 | 5 - 7 business days |
|
Estonia
|
€15
|
5 - 7 business days |
|
Croatia
|
€15
|
5 - 7 business days |
|
Czech Republic
|
€15
|
5 - 7 business days |
|
Denmark
|
€15
|
5 - 7 business days |
|
Finland
|
€15
|
5 - 7 business days |
|
France
|
€2.5
|
2 - 4 business days |
|
Germany
|
€2.5
|
2 - 4 business days |
|
Greece
|
€15
|
5 - 7 business days |
|
Hungary
|
€15
|
5 - 7 business days |
|
Ireland
|
€15
|
5 - 7 business days |
|
Italy
|
€15
|
5 - 7 business days |
|
Latvia
|
€15
|
5 - 7 business days |
|
Lithuania
|
€15
|
5 - 7 business days |
| North Macedonia |
€15
|
5 - 7 business days |
| Norway* | €15 | 5 - 7 business days |
|
Poland
|
€15
|
5 - 7 business days |
| Romania | €15 | 5 - 7 business days |
|
Portugal
|
€15
|
5 - 7 business days |
|
Slovakia
|
€15
|
5 - 7 business days |
|
Slovenia
|
€15
|
5 - 7 business days |
|
Spain
|
€15
|
5 - 7 business days |
|
Sweden
|
€15
|
5 - 7 business days |
| United Kingdom* | €15 | 5 - 7 business days |
*Attention! Duties, customs and taxes not included for following countries: Norway, United Kingdom
It's our job to help you!
If you have any questions or concerns regarding shipping, please don't hesitate to contact us or send an email to info@fantail.eu. We are committed to providing you with the best possible service and will do our best to assist you in any way we can.
